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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy Tirrell

February 13, 2025

5  out of  5
rating by Tracy Tirrell
"Colin at State Farm gave excellent and prompt service. He was very helpful!"
We responded:
"Thank you for your kind words! We're glad to hear that Colin provided you with excellent and prompt service. We appreciate your feedback and are always here to help if you need anything in the future! - Lydia Harville, State Farm Insurance Agent, Santa Cruz, CA"
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Ellen Ziff

February 12, 2025

5  out of  5
rating by Ellen Ziff
"Colin did an excellent job of helping me with a CEA earthquake insurance form question. He sent me the form and a link to general contractors who can do the assessment the next morning. It's so nice to get great customer service from somebody who is interested in his work and goes the extra mile to help customers."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Colin was able to assist you effectively with your CEA earthquake insurance form. It's great to know that his dedication and commitment to customer service made a positive impact on your experience. We strive to go the extra mile for our customers, and it's rewarding to see that reflected in your review. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out! - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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Justin Acton

January 27, 2025

5  out of  5
rating by Justin Acton
"When it comes to insurance for homes or vehicles, I cannot recommend Lydia and Maryann from this State Farm office highly enough. Insurance is something nobody likes shopping for, and it’s even less fun to use when you need it. However, the level of competence and service provided by this office is truly unparalleled. I’ve been a loyal customer for many years, with various policies ranging from umbrella coverage to personal articles, auto, homeowners, life, and even earthquake insurance. Recently, we faced the challenge of transitioning to the California FAIR Plan for our homeowners insurance. Our situation was complex due to the value of our home and past claims, but Lydia and Maryann went above and beyond. They worked diligently—even on weekends—to ensure that everything was completed on time so we wouldn’t lose coverage. Their dedication and attention to detail were incredible. Unfortunately, we experienced a significant claim due to a severe storm and natural disaster. During this extremely stressful and challenging time, the team from this office advocated tirelessly on our behalf, ensuring we could get back into our home as quickly as possible. Their support and expertise were invaluable, and they made the process much more manageable, which was a tremendous help. I am deeply grateful for the countless hours they invested in helping us and for their proactive approach to reviewing and managing our policies. This office exemplifies what exceptional customer service looks like. If you’re looking for an insurance team that is patient, knowledgeable, dedicated, and genuinely cares, this is the place to go."
We responded:
"Thank you so much for your heartfelt review! We are truly touched by your kind words and grateful for the trust you've placed in myself and Maryann, and our entire team over the years. Insurance can indeed be a daunting process, and we understand how important it is to have a reliable support system during challenging times. We are so glad to hear that we could assist you during your transition to the California FAIR Plan and navigate the complexities of your home insurance situation. Our commitment to our clients extends beyond just providing policies; we strive to ensure that you feel supported every step of the way, especially during stressful moments like severe claims. Your recognition of our team's dedication to advocating for you during the recent storm means the world to us. We always aim to go above and beyond for our clients, and it’s incredibly rewarding to know that our efforts made a difference in your experience. Thank you again for your trust and for recommending our office. You are always an absolutely pleasure to work with, and we always love hearing from you. We are here for you and will continue to provide the high level of service you’ve come to expect. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out! - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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Jenny Grell

January 23, 2025

5  out of  5
rating by Jenny Grell
"I’ve had a nice experience with this insurance company, Colin, in particular, has been amazing. Over the past few months, he’s been very helpful, patiently answering all my questions and making sure I understand everything. Great customer service and always friendly. Highly recommend!"
We responded:
"Hi Jenny, thank you so much for your review! I am so glad to hear that Colin has made your experience working with us so pleasant, and that he has been able to answer your questions and help you understand everything. We are dedicated to serving Good Neighbors like you. Your recommendation means so much to us! - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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Eric Olsen

January 22, 2025

5  out of  5
rating by Eric Olsen
"A pleasure to speak today with Elena, your competent, efficient and pleasant service representative."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience speaking with Elena. We strive to provide efficient and friendly service, and it's wonderful to know that she was able to assist you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate having you as our customer and we are grateful for your feedback! - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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Darlene Amara

January 17, 2025

5  out of  5
rating by Darlene Amara
"I have been insured by State Farm since 6/2020. Throughout the years I have always gotten the help I need without any complications! Prices are fair and reasonable. In addition, they have OUTSTANDING customer service. Sarah is my agent and she is lovely. Very helpful and cares about her clients. I would 110% recommend Lydia Harville - State Farm to all my friends and family."
We responded:
"Thank you so much for taking the time to share your positive experience with State Farm and for your kind words about Sarah! We’re thrilled to hear that you have consistently received the help you need and that you find our car insurance prices fair and reasonable. Our team prides itself on providing outstanding customer service, and it's wonderful to know that Sarah has made such a positive impact on your experience. - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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George Lewis

January 14, 2025

5  out of  5
rating by George Lewis
"Sarah was very helpful, knowledgeable, and courteous. Very positive experience."
We responded:
"Thank you for taking the time to leave feedback on Sarah and her terrific customer service. I’m glad she was able to leave you feeling satisfied with your experience working with us. If you have any questions regarding your car insurance, please feel free to reach out to Sarah or anyone else in the office. Thanks again for the five-stars! -Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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Gail Fontana

January 8, 2025

5  out of  5
rating by Gail Fontana
"An agent or assistant is always available to answer my questions. If they must get back to me, they actually do!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team. Providing timely and helpful support is our top priority, and it's great to know that our efforts are making a difference for you. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help! - Lydia Harville - State Farm Insurance Agent, Santa Cruz, CA"
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mary Goodfriend

January 3, 2025

5  out of  5
rating by mary Goodfriend
"i received wonderful attention to my problem. My situation was resolved quickly with great kindness."
We responded:
"Mary, thank you so much for your review! I am so thrilled to hear that we were able to help you resolve the issue you were having. Thank you for choosing State Farm! -Lydia"
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Nick Brown

December 19, 2024

5  out of  5
rating by Nick Brown
"One of the best offices Ive worked with Sara is very helpful she takes her time talking about my policy"
We responded:
"Thank you so much for taking the time to leave this terrific review! I’m glad Sara was so helpful in servicing you. She is truly wonderful to work with! We appreciate your 5-star feedback and hope you give us a call anytime you have a question. -Lydia "
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Peter Powers

December 17, 2024

5  out of  5
rating by Peter Powers
"Colin was very helpful."
We responded:
"Peter, thank you so much for leaving us a review! I am thrilled to hear that Colin was so helpful. If there is anything else we can do for you, please feel free to contact us again! -Lydia"
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J Pitt

November 23, 2024

5  out of  5
rating by J Pitt
"Maryanne helped get our insurance info in on time for coverage. She took us step by step and was very clear about coverage and pricing. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Maryann was able to assist you with your insurance needs. Our team strives to provide clear and helpful guidance, and it’s wonderful to know that you felt supported throughout the process. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business!"
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Brenda Sherman

November 20, 2024

5  out of  5
rating by Brenda Sherman
"Thank you Colin for making the dreaded task of getting insurance a very pleasant and unstressful event. I think you will go a long way making people feel very comfortable that they get everything they need . Thank you once again."
We responded:
"Brenda, thank you so much for your wonderful review! It is so good to hear how much Colin was able to help you make your insurance experience so pleasant. Colin exemplifies my team’s dedication to kindness and customer service, and I am so glad that he was able to serve your needs. Thank you for choosing State Farm! -Lydia"
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Paula Alder

November 14, 2024

5  out of  5
rating by Paula Alder
"Everything went smoothly and easily, as it should."
We responded:
"Paula, thank you so much for your review! I am so glad to hear that everything went smoothly for you. Sarah and the team always strive to make working with our office both easy and enjoyable! Thank you for choosing State Farm! -Lydia"
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Nenablanca r

November 11, 2024

5  out of  5
rating by Nenablanca r
"Colin is so helpful. Changing companies was a breeze."
We responded:
"Thank you so much for leaving a review! I’m so glad to hear that Colin was so helpful. We strive to make auto insurance easy to understand and to make the process as easy as possible. Thank you for choosing State Farm! -Lydia"
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Wendy Baron

November 6, 2024

5  out of  5
rating by Wendy Baron
"State Farm Insurance Representative Colin Haentjens was so quick to respond to my query, easy and friendly to work with, and I was quickly helped with what I need. I am grateful to our local Santa Cruz State Farm office! Thank you for all you do!"
We responded:
"Wendy, thank you for this great review recognizing our team, especially Colin! We strive to provide you with the great customer care you deserve. We appreciate the wonderful compliment!"
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carlos rubalcaba

October 24, 2024

5  out of  5
rating by carlos rubalcaba
"Fantastic staff work at this office. Helpful at every angle with any question or concern you may have. Communication is excellent and I had help every step of the way during my time of ."
We responded:
"Thank you for leaving us a review, Carlos! I’m so glad to hear that you found my staff helpful and that you are pleased with our work. If there is anything else we can do for you, please feel free to contact my office again! -Lydia"
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Debora Bone

October 18, 2024

5  out of  5
rating by Debora Bone
"Lydia Harville was very helpful today by looking up information for me about Medicare Part D Drug plans even though she does not sell them. I am able to make better decisions about the plan I need."
We responded:
"Thank you for leaving a review, Debora! I am so glad that I could help you with your questions. If there is anything else I can help with, please feel free to reach out to my office and let me know! -Lydia"
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Jocelyn Brown

October 17, 2024

5  out of  5
rating by Jocelyn Brown
"Sarah Magdalena was pleasant to talk to and was able to assist me with my billing issue."
We responded:
"Jocelyn, thank you so much for leaving us a review! I’m delighted to hear that Sarah made your experience working with us so pleasant. Thank you for choosing State Farm! -Lydia"
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Lucy Cruz

October 16, 2024

5  out of  5
rating by Lucy Cruz
"Also making sure the customer gets the most and Best services to there needs as state farm insurance customer"
We responded:
"Lucy, thank you so much for leaving a review! I take pride in my team’s customer service, so it means a lot to know we hit the mark. Thank you for choosing State Farm! -Lydia"
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Laila Krohn

October 2, 2024

5  out of  5
rating by Laila Krohn
"This has been my office for 3 years now and they’ve been so kind and helpful- I love Janet very much and Maryann has also been great! They are able to text about your plan which has been life changing for me since I cannot be on my phone at work very much it’s super convenient to text any questions I have they get back to you right away it’s like talking to a friend about insurance lol"
We responded:
"Thank you so much for taking the time to leave a review, Laila! I’m so glad that you found Janet and Maryann to be so friendly and helpful. We pride ourselves on our customer service, so your feedback means a great deal to me. Please feel free to reach out to us again if you have any more questions! -Lydia"
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Ben Rizzuto

September 28, 2024

5  out of  5
rating by Ben Rizzuto
"A few days ago, I called this office to change coverage on my vehicles. Everyone was very friendly and Lydia spent time changing certain coverages to exactly what I wanted and explained the details in a professional way. She is very knowledgeable."
We responded:
"Thank you, Ben! We appreciate you sharing your experience with our office. I'm happy we could answer the questions you had about your coverage. "
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Wilfredo Gonzalez

August 18, 2024

5  out of  5
rating by Wilfredo Gonzalez
"Muy buena actitud , exselente revision. Y lomejor que siempres que llamas, estan para ayudarte .😁😁😁😁 grasia. Janet."
We responded:
"¡Gracias Wilfredo! Nos alegra mucho saber que tuvo una gran experiencia con Janet. Es un placer para nosotros ayudarle cuando nos necesite. ¡Apreciamos sus amables palabras! "
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H G

August 15, 2024

5  out of  5
rating by H G
"A friend referred me to Lydia, and I was so grateful for this. Lydia and her team, Janet for one, gave me such personalized service. All in all I'd highly recommend Lydia and State Farm. They saved me a ton of money. Thanks!"
We responded:
"Thank you for your five-star review! I’m glad to hear you had a great experience with Janet and the team, and that we could help you save money. Your recommendation means a lot. We appreciate you choosing State Farm! -Lydia"
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Chrissy Davis

July 25, 2024

5  out of  5
rating by Chrissy Davis
"Every time I've met with Lydia, it has been a positive experience! She calls herself a compassionate insurance agent and I can see why. State Farm is great and Lydia goes above and beyond."
We responded:
"Thank you for the kind words, Chrissy! You are an absolute delight, and I appreciate being able to work with you. "